1. General Information

1. What is My Assets Hub?
   My Assets Hub is an innovative digital platform designed for real estate professionals and customers. It connects users with real estate agents, loan agents, insurance agents, legal advisors, civil draftsmen, and other service providers. Whether you're looking to buy, sell, rent, or manage a property, My Assets Hub simplifies the process and helps you find the right professionals easily.
2. Who can use My Assets Hub?
   My Assets Hub is open to:
   • Customers searching for properties or real estate-related services.
   • Real Estate Agents looking to list properties and expand their business.
   • Loan and Insurance Agents offering financial services for real estate transactions.
   • Legal Advisors and Civil Draftsmen assisting in property documentation and construction planning.
   • Service Providers offering home maintenance, interior design, and construction services.
   • Partners and Channel Partners promoting real estate projects.
   • Referral Members earning commissions through the referral program.
3. How do I register on My Assets Hub?
   Registration is simple:
   • Visit the My Assets Hub website.
   • Click on the ‘Sign Up’ button.
   • Enter your details (name, contact information, and professional category).
   • Verify your account through an OTP sent to your mobile or email.
   • Start exploring and using the platform.
4. Is My Assets Hub free to use?
   • Customers: Free access to browse listings, connect with professionals, and use search filters.
   • Agents & Service Providers: A minimal promotional fee of Rs. 10 per day for enhanced visibility and lead generation.
   • Partners & Channel Partners: Special promotional packages available for large-scale marketing.
5. What are the benefits of using My Assets Hub?
   • For Customers: Easy search and access to real estate professionals and properties.
   • For Agents: Increased online visibility, affordable marketing, and referral income opportunities.
   • For Service Providers: Connect with customers in need of home-related services.
   • For Partners & Channel Partners: Exclusive project promotions and extended market reach.

2. For Customers

1. How does My Assets Hub help customers?
   Customers can search for properties and service providers in their locality. The platform allows users to browse verified professionals, compare services, and make informed decisions.
2. How do I search for properties?
   • Visit the My Assets Hub website.
   • Use the search bar and enter keywords (e.g., “2 BHK in Mumbai”).
   • Apply filters such as location, property type, price range, and amenities.
   • View detailed listings, including property descriptions, images, and agent contact details.
3. Is My Assets Hub safe for property searches?
   Yes. My Assets Hub ensures a secure platform with verified real estate professionals, helping customers make safe and reliable transactions.
4. Can I contact an agent directly?
   Yes, each property listing or service provider profile includes their contact details (phone, email, and in-platform messaging system).
5. What if I face an issue with a service provider?
   Customers can report concerns via the platform’s customer support team, which will review and resolve the issue promptly.

3. For Agents

1. How does My Assets Hub benefit agents?
   • Create a professional profile showcasing services and expertise.
   • List properties for sale or rent to attract potential buyers.
   • Gain referral income through successful referrals.
   • Expand reach with social media promotion and digital marketing tools.
   • Cost-effective promotion for just Rs. 10 per day.
2. How do I create an agent profile?
   • Sign up on the website.
   • Provide details such as name, agency information, specialization, and contact details.
   • Upload property listings and service details.
   • Get verified and start attracting clients.
3. What services can I list as an agent?
   Agents can list:
   • Property sales and rentals.
   • Loan and mortgage assistance.
   • Insurance services (home, property, loan protection).
   • Legal consulting (property disputes, document verification).
   • Civil drafting and architectural planning.
4. How much does it cost to list my services?
   Agents can promote their services for just Rs. 10 per day, making it an affordable and effective marketing solution.
5. Can I update my profile and listings?
   Yes, agents can log in anytime to edit profiles, update property details, and modify listings.

4. For Partners

1. What does My Assets Hub offer partners?
   Partners get exclusive project pages to market their real estate developments and reach potential buyers.
2. How do I list a project as a partner?
   • Contact My Assets Hub’s partner support team.
   • Submit project details, images, and promotional content.
   • Get a dedicated project page to attract leads.
3. Is there a pricing structure for partners?
   Yes, custom pricing plans are available for partners, depending on their marketing needs.
4. Can partners track engagement on their pages?
   Yes, analytics tools help partners monitor views, inquiries, and interactions.
5. How can I get support as a partner?
   Contact the My Assets Hub support team via email or phone for assistance.

5. For Refer & Earn Program

1. Who can join the Refer & Earn program?
   • Only Prime Members can participate and earn referral commissions.
2. How does the referral program work?
   • Share your unique referral link with potential users.
   • Earn commissions when they register and use the platform actively.
3. What is the minimum payout for referral earnings?
   • Payouts are processed once the referral earnings reach the minimum withdrawal threshold.
4. Will TDS be deducted from my earnings?
   • Yes, as per government tax regulations.
5. How do I claim my earnings?
   • Request withdrawal via your My Assets Hub account dashboard.
6. What happens in case of disputes?
   • Contact customer support to resolve disputes within 30 working days.

6. Customer Support

1. How do I get customer support?
   • Visit the support section on the website.
   • Contact via email, phone, or in-app chat.
2. Can I request a callback from support?
   • Yes, schedule a callback request through the website.

This expanded FAQ provides clarity and ensures a better understanding for My Assets Hub users. Let us know if you need any modifications!